Terms & Conditions

This website is the property of La Fruitière Comptoir des fromages Registered Office:

La Fruitière, comptoir des Fromages, Rue du marché au charbon 99-103. 1000 Brussels
E-mail: contact@lafruitiere.brussels

Company Number: 0673971143

 

The General Conditions as stated here, apply to all products offered for sale on La Fruitière shop and for all deliveries. Every order implies the general conditions of sale are accepted. The customer has the right to inform the seller to renounce the purchase, without having to pay a fine and without having to state the reasons, within 7 calendar days following the delivery of the goods or the making of the deal. Only Belgian Law applies to the General Conditions of La Fruitiere Brussels.

DEFINITIONS Working days: are all calendar days except Sundays and legal holidays.

 

The agreement between La Fruitière Brussels and the buyer is realized as soon as the buyer has accepted the conditions made by La Fruitière Brussels and agreed with them. The lack of a traditional signature does not affect the obligatory character of the offer and its acceptation. La Fruitière Brussels has the right to refuse an order to subject it to extra conditions, for instance for huge orders, orders placed by minors, when the order procedures have not been completely executed or when previous orders have caused problems. La Fruitière Brussels will always confirm the order by e-mail. As long as a confirmation e-mail has not been received by the customer, the order is not valid. Payment of products bought at La Fruitière Brussels can exclusively be made by available methods of payment. The seller remains the owner of the goods till payment has been completed. To guarantee safe online payment and the safety of your personal data, transactions are sent over the Internet locked and secured by SSL technology. To execute payment through SSL, no extra software is needed. When payment is not made in due time, La Fruitière Brussels has got the authority to cancel the agreement immediately or to delay (further) delivery of the goods till full payment has been made. The General conditions and the confirmation mails are always stated in the language of the website.

 

There is no delivery, only pickup at the shop (Rue du marché au charbon 99-103, 1000 Brussels) on the day selected at this step of the order. 

 

We provide as accurately as possible information, images, oral information, price quotes concerning the goods offered and the main characteristics of the goods given by phone or e-mail. La Fruitière Brussels does not accept responsibility for advice it has provided, printing errors on the website or technical information provided by suppliers or manufacturers. For every product availability is mentioned. La Fruitière Brussels tries to provide correct information, yet it can occur that goods cannot be delivered, due to unintentional wrong stock data or goods that can’t be delivered by the suppliers. In such a case La Fruitière Brussels will contact you as soon as possible and offer you a solution.

The products offered by La Fruitière Brussels comply with legal standards and can be sold online. It is possible that La Fruitière Brussels includes in its website links to other sites that could be interesting or informative for the visitor. These links are of an exclusively informative nature. La fruitière Brussels is not responsible for the contents of these sites, nor for its use.

 

The Belgian Bill of Law on Commercial Practice, the Information and Protection of the Customer of April 12 2010, states that the purchaser has a time for reflection of 14 calendar days for all products bought from La Fruitière Brussels. This period starts as soon as you or someone assigned by you has received the goods. During this period we expect you to handle the goods and the package material carefully. The right to cancel the purchase is not possible when the product and the package material is damaged, used or not in its original form. When you want to cancel the purchase, you must inform us by phone or by letter within 14 calendar days following the day of delivery of the goods. Cancelling the purchase is not subject to any fines and a reason must not be given. More information about cancelling or returning goods can be found in the section cancelling, returning and exchanging on our website.

 

These are all external causes, anticipated or not, and on which La Fruitière Brussels cannot exert any influence, yet which make it impossibly for La Fruitière Brussels to meet its commitments. La Fruitière Brussels has the right to appeal to ‘Circumstances beyond our control’ if the circumstances that make it impossible to meet its commitments occur after La Fruitière Brussels should have met its commitments. In such a situation delivery and other obligations of La Fruitière Brussels are cancelled. If this period is longer than 8 weeks, both parties can undo the agreement, without any obligation of compensation.

 

Before settling the bill you are notified of the price of the goods. All prices are in euro and include VAT, Recupel, Bebat and Reprobel. Agreeing a price with the customer does not omit the right of La Fruitière Brussels to raise the price.

Offers are valid as long as the goods are in stock. If a price is risen after the agreement was made, the customer can cancel the agreement, independently from the percentage of the raise. A personal offer has a validity of 2 weeks, unless another period has been stated on the offer.

 

The contents of this site, including brands, logos, drawings, data, names of products or companies, texts, images etc. are protected by intellectual rights and belong to La Fruitière Brussels or third parties who own the rights.

 

Complaints and disputes must be made within 7 days after delivery. If a complaint is accepted our liability is limited to exchanging the goods. The liability of the seller is limited to the amount paid for every order. La Fruitière Brussels will deal with questions or complaints within the reasonable period of 7 calendar days.

 

Exclusively Belgian Law applies on all offers and agreements, without giving effect to any principles of law. All disagreements originated by offers or deals made by La Fruitière Brussels shall be filed only before the authorised Court of Justice of Brussels, unless an imperative statutory provision indicates another jurisdiction as authorised.

 

The information on the website has got a general character. It has not been adapted to personal or specific circumstances and therefore cannot be considered as personal, professional or legal advice to the customer. La Fruitière Brussels makes every possible effort to provide correct, accurate and up-to-date information. In spite of these efforts inaccuracies can occur in the information. provided on the website. If the information is inaccurate or if parts of the information is unavailable on the website, La Fruitière Brussels will do its utmost to rectify this without delay. However, La Fruitière Brussels cannot be held liable for direct or indirect damage caused by the information on this site.If you find inaccuracies in the information provided by this site you can contact the administrator. The contents of this site, including the links, can be adapted, changed or completed without previous announcement. La Fruitière Brussels cannot guarantee the good operation of this site and cannot be held responsible for a bad operation, temporarily unavailability of the site, or for any damage caused by access to, or use of the website. La Fruitière Brussels can never be held responsible directly or indirectly for damage caused by the use of this site or other sites, especially as a consequence of links or hyperlinks, including all loss, interruption of work, damage to programmes and other computer system data, machinery programmes or other assets of the user. The website can contain hyperlinks to sites or pages of third parties or refer to these indirectly. Putting the links to these sites or pages does not imply any approval of their contents.

La Fruitière Brussels clearly states it has got no control over the characteristics of these sites and can never be held responsible for the contents or the characteristics of them, nor for any damage caused by using them.

 

If for some reason you want to return or exchange a La Fruitière Brussels item, please email our customer support and tell us what happened: info@lafruitiere.brussels .Returns and exchanges can only be accepted if the item is in brand new condition. Items eligible for a return or exchange must be returned within 7 days of delivery.You must include your ORDER NUMBER in the return package for us to locate your order in our system. The order number is sent to you once the order is done. Check your email for our delivery confirmation. Customers are responsible for all shipping costs to our facility, unless your item is faulty or an eventual mistake has been made on our part. In that case, contact us via e-mail and we will cover the return expenses.Please allow up to 10 business days for a return or exchange to be processed once it arrives at our facility. You will receive an e-mail from us when the return or exchange is processed.